Frequently Asked Questions

Everything you need to know about your journey through Sci Fi City.

How long does shipping take for intergalactic orders?

Standard shipping within the continental US typically takes 3-5 business days. International orders may take 7-14 business days depending on customs processing.

What is your return policy for collectibles and gear?

We offer a 30-day return policy on most items. Products must be in their original packaging with all seals intact. Limited edition collectibles are subject to a 15% restocking fee.

Are the prop replicas officially licensed?

Yes, all our prop replicas and merchandise are 100% officially licensed products from their respective franchises, ensuring the highest quality and authenticity for collectors.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Do you offer pre-orders for upcoming releases?

Absolutely! You can secure upcoming sci-fi releases through our pre-order system. Payment is captured at the time of purchase to guarantee your allocation from the manufacturer.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.