Returns & Exchanges

At Sci Fi City, we want you to be completely satisfied with your galactic gear; if your order isn't quite right, you can return or exchange items within 30 days of delivery.

1

Initiate Your Request

Log into your account portal and select the items you wish to return to receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags and protective seals are intact, and include a printout of your authorization form.

3

Ship to Base

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location for transport back to our headquarters.

4

Processing & Refund

Once our technicians inspect the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing